Sample policy - summary
Zuco understands that users may require product samples to finalise an order. To accommodate this:
- Samples are available for purchase at a discounted price, upon request and may be collected from our Pretoria showroom.
- All sample orders should be paid and collected within 5 business days of approved invoice, negligence to pay and collect order within this time frame may result in order cancellation.
- Users may have orders collected by a courier service or make use of the Zuco courier service; in which case our courier policy is applicable.
- Sample orders consisting of less than 10 stock items that are invoiced, approved and paid before 11 am will be ready for collection in 1-2 business days.
- All sample orders that exceed 10 stock items will be invoiced and treated as a bulk order. These orders may require specifications on delivery method.
- Zuco, discloses that sample orders may not be refunded, with the exception of faulty products.